Privacy Policy

To better assist those who are concerned about the use of their “Personally Identifiable Information” (PII) online, this privacy policy has been compiled. According to US privacy legislation and information security, PII is data that may be used alone or in conjunction with other data to locate, identify, or contact a single person. Please read this policy carefully to gain a comprehensive understanding of how DG Foundation & Drainage gathers, utilizes, safeguards, and manages your Personally Identifiable Information.

1. What Information Do We Collect?

When you register on our website, submit a form, use our live chat feature, or request a quote, you may be prompted to enter your:

• Name
• Email address
• Mailing/Property address
• Phone number
• Other details to help you with your experience or project assessment

SMS & Communication Consent: By providing your phone number, you consent to receive communications from DG Foundation & Drainage regarding your service requests, appointments, and project updates. You may opt out at any time by replying "STOP".

2. How Do We Use Your Information?

We may use the data we collect from you in the following ways:

• To personalize your experience and deliver the content and service offerings you are most interested in.
• To enable us to effectively respond to your customer service inquiries.
• To quickly process your transactions and project scheduling.
• To ask for ratings and reviews of our services.
• To follow up with you after correspondence (live chat, email, or phone inquiries).

3. How Is Your Information Protected?

We implement a variety of security measures when a user inputs, submits, or accesses their information:

• Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
• All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
• We use regular Malware Scanning.
• We do not use vulnerability scanning and/or scanning to PCI standards directly; however, trusted third-party payment and booking gateways handle this securely on our behalf.

Note: Your payment card information may be securely stored by our third-party processors for your convenience, allowing us to expedite future services or simplify the invoicing process.

4. Third-Party Services & Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users (such as Housecall Pro for booking/live chat and Wisetack for financing), so long as those parties agree to keep this information confidential.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
• Track advertisements. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

6. Google Advertising & Analytics

We may use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet.

We have implemented the following:

• Google AdSense Marketing
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

Opting Out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.

7. California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. In compliance with CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
• You will be notified of any Privacy Policy changes on our Privacy Policy page.

8. Do Not Track Signals

We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. Furthermore, we allow third-party behavioral tracking to better optimize our advertising and site performance.

9. Contact Us

If there are any questions regarding this privacy policy or if you need to update your personal information, you may contact us using the information below:

DG Foundation & Drainage
116 Agnes RD STE 200
Knoxville, TN 37919
Phone: (423) 251-8418
Email: support@dgfoundationanddrainage.com